Refund policy

Last Updated: September 15, 2026

At A DONNELLY & S.M DONNELLY (operating online at i8x262-yp.myshopify.com), we take immense pride in enhancing your driving comfort and interior style. From our ergonomic lumbar support cushions (腰靠) to our premium steering wheel covers (方向盘套), every item is built to elevate your time on the road. We want you to be completely thrilled with every purchase. If for any reason you are not entirely satisfied, our comprehensive Return and Refund Policy is designed to make your resolution process smooth, transparent, and hassle-free.

30-Day Return Window

We offer a generous 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must fulfill the following criteria:

  • It must be in the same pristine condition that you received it—unworn, unused, and free from any signs of wear, stains, or installation marks.

  • It must include all original packaging, tags, inserts, and accessories.

  • You must possess the receipt, order confirmation email, or proof of purchase.

How to Initiate a Return

  1. Submit a Request: Contact our customer support team via email at [email protected] within 30 days of delivery. Please state your Order Number, the specific item(s) you wish to return, and the clear reason for the return.

  2. Receive Authorization: If your return is approved, our support team will provide you with a Return Merchandise Authorization (RMA) along with specific return instructions and the authorized return address.

  3. Pack and Ship: Carefully wrap the product in its original packaging to avoid transit damage. Send the package to our physical return location:

    Return Address:

    34 Somers Street, Burwood, VIC 3125, Australia

Please note: Items returned to us without first requesting a return authorization will not be accepted.

Return Shipping Fees

  • Voluntary Returns (Buyer's Remorse): If you are returning an item due to personal preference, accidental order, or fitment preference, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

  • Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or if you received the wrong steering wheel cover size/style or lumbar cushion model, please contact us immediately (within 48 hours of delivery) with clear photos or video proof. We will cover all shipping costs to rectify our mistake.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds Process

Once we receive and inspect your returned item at our Burwood facility, we will send you an email notification confirming receipt. We will also inform you of the approval or rejection of your refund based on the item’s condition.

  • Approved Refunds: If approved, your refund will be automatically processed, and a credit will be applied to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank; it may take some processing time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [email protected].